Shipping policy
Shipping Policy
Thank you for purchasing from INIA GEORGE GLASSON. Based in New Zealand, our online store specializes in trendy and daily wear apparel for global customers. We adhere to strict order processing standards and standardized logistics management procedures. Every clothing item undergoes careful quality inspection and protective packaging before dispatch, ensuring each order is delivered safely and properly within standard shipping schedules.
1. Order Processing Time
All confirmed and fully paid apparel orders will undergo quality verification, product sorting and sealed packaging within 1 to 7 business days. Processing operations only take place on regular working days and do not include weekends and official public holidays across New Zealand.
Order processing timelines may be moderately extended during holiday promotions and high-traffic shopping periods due to increased order volumes. Our team will issue formal email alerts to customers whenever substantial processing delays occur, allowing buyers to stay updated on their order status in a timely manner.
2. Shipping Rates and Delivery Estimates
Shipping fees for all apparel orders are calculated based on package size, weight and final shipping destination. Accurate shipping costs will be automatically computed and clearly displayed on the checkout page prior to payment validation. Our store does not provide free shipping, shipping subsidies or any logistics-related promotional benefits under any circumstances.
The standard shipping timeframe for all clothing orders is estimated at 15 business days. All delivery durations serve as general references only and are not absolute delivery guarantees. Actual delivery speed may vary due to logistics carrier delays, customs inspection progress, adverse weather conditions, regional logistical restrictions and holiday suspensions, all of which are determined by real-time logistics status.
3. Shipment Confirmation and Order Tracking
Once your apparel order is packed and dispatched from our warehouse, you will receive an official shipment confirmation email containing your exclusive tracking number and valid logistics inquiry channels.
Tracking information will not be instantly synchronized after shipment. Typically, complete transit logs and real-time delivery status will be available for customer inquiry within 24 to 48 hours after the logistics carrier completes package scanning and system data registration.
4. Incorrect Address Disclaimer
Customers are required to submit accurate, complete and error-free recipient addresses and valid contact details during checkout. It is the customer’s responsibility to confirm all delivery information to avoid misdelivery, package detention or return incidents.
INIA GEORGE GLASSON shall not assume any liability for delivery errors, package loss or return fees caused by incorrect or incomplete shipping information provided by customers. Any packages returned due to address mismatches will require the customer to cover all return logistics fees and additional reshipping costs for secondary delivery.
5. Lost or Damaged Packages
If your clothing package goes missing or is suspected to be lost during transit, please submit a formal case inquiry with your valid order number to our customer support team within 3 business days after your expected delivery date.
If your apparel items arrive with torn packaging, fabric damage, stains, compression flaws or other transit-induced defects, please contact our support team within 24 hours upon receiving the package. You are required to provide clear original photos of both the outer packaging and damaged products. Our team will conduct a full case assessment and offer practical resolutions as quickly as possible.
6. Apparel Care and Usage Notice
Each garment offered in our store is equipped with professional fabric care instructions tailored to its unique material composition. We advise all customers to follow the labeled guidelines for daily wear, washing, drying, ironing and storage to maintain the fabric elasticity, color stability and overall service life of each apparel piece.
We exclude all liability for product damage, shrinkage, fading, deformation and abnormal wear resulting from unauthorized alteration, improper cleaning methods, high-temperature drying, artificial damage or any misuse that does not comply with official product care standards.
7. International Shipping and Customs Notice
Cross-border apparel shipments may be subject to import duties, customs taxes and inspection fees in accordance with the trade policies and customs regulations of the destination country or region.
All customs and import-related charges are independent of product prices and shipping fees and shall be fully borne by the customer. These fees are not included in the order total. Customers must independently comply with local import laws and complete all customs clearance and fee payment procedures on their own.
8. Contact Information
For any questions, feedback or professional consultation regarding our shipping policy, order processing and logistics services, please reach out via our official contact channels:
Trade Name: INIA GEORGE GLASSON
Phone Number: +64 28 868 2844
Email: support@inianovawear.shop
Physical Address: 90 Weka Street, Miramar, Wellington, Wellington 6022, New Zealand